Privacy Policy & Terms of Service
This document explains how privacy, confidentiality, data handling, and terms of engagement work at Wellbeing Mastery Academy. It applies to all coaching services, digital materials, online sessions, written communication, and use of the website wellbeingmastery.academy.
1. Professional Ethics & Confidentiality
I am a Valvira-registered professional and follow strict ethical and confidentiality standards. Valvira is the official regulatory body for healthcare professionals in Finland.
Everything shared during coaching sessions is treated as confidential and will never be disclosed to third parties unless:
- You give explicit written consent, or
- Disclosure is required by law (for example, immediate risk of harm)
My priority is to create a space where you can speak openly and safely, knowing your privacy and wellbeing are fully respected.
2. Coaching, Not Medical or Psychological Treatment
All services offered through Wellbeing Mastery Academy are coaching, not psychotherapy, medical treatment, or clinical diagnosis.
While I draw from professional therapeutic and evidence-based tools, coaching is not a substitute for licensed mental healthcare. If issues arise that may require medical or psychological treatment, I will support you in finding appropriate professional help.
Clients remain responsible for seeking medical or psychological care when needed. Wellbeing Mastery Academy cannot be held liable for medical or clinical outcomes beyond the coaching scope.
3. Approaches Used in Coaching
Depending on your needs, coaching may draw from a combination of the following approaches:
- Schema-informed work for long-standing emotional patterns
- Emotional Freedom Techniques (EFT)
- Visualization and emotional reconditioning
- Habit restructuring and lifestyle coaching
- Exercise coaching
- Nutrition coaching
- Communication and interpersonal skills coaching
All tools are applied collaboratively, at your pace, and with respect for your capacity and boundaries.
4. Session Recording (Explicit Consent Required)
In some cases, I may ask for your explicit permission to record coaching sessions. This is always optional and never assumed.
If you consent, recordings are used only for:
- My private learning and professional development
- Improving coaching quality
- Reviewing nuances or details that may have been missed live
Recordings are:
- Stored locally in encrypted folders
- Accessible only to me
- Never shared, published, or uploaded online
Any analytical work on recordings is done using local tools only. No identifiable data is processed online.
If anonymized excerpts are ever used for educational purposes, all identifying information (including names, locations, ages, relationships, and timelines) is fully and irreversibly removed.
You may withdraw consent for recording at any time without explanation. You may also give me explicit right to use recordings for other purposes. This is never assumed.
5. Client Communication & Data Handling
Between sessions, you may contact me via:
- Signal
- Telegram
- ProtonMail (encrypted email)
I aim to respond within 24–48 hours on weekdays. Messages may be periodically deleted (typically within 6–12 months) to protect your privacy.
6. Questionnaires & Client Data
To tailor coaching effectively, you may be asked to complete:
- Two in-depth questionnaires at the start
- Two to three targeted check-ins during the program
- A follow-up reflection at the end
Your data is stored in encrypted folders and is never shared with third parties.
You have the right to access, correct, or request deletion of your data at any time. The data controller is Kevin Gibbs, Wellbeing Mastery Academy. Contact: kevin@wellbeingmastery.academy
7. Use of AI Tools
AI tools may be used to support my work by summarizing patterns or drafting reflective materials.
Importantly:
- No identifiable client data is ever uploaded
- All inputs are generalized and anonymized
- AI supports my work but never replaces human judgment
8. Digital Products & Refunds
Digital products (such as PDFs, audio materials, or courses) are delivered immediately upon purchase. Due to the nature of digital goods, refunds are generally not offered unless required by law or assessed as reasonable on a case-by-case basis.
Coaching services follow separate cancellation and refund terms, explained clearly before engagement.
9. Terms of Engagement
By engaging with Wellbeing Mastery Academy, you agree to participate actively and communicate clearly. Sessions cancelled with less than 24 hours’ notice may be charged or deducted, except in reasonable circumstances.
Coaching outcomes depend on your engagement and willingness to reflect and apply insights. No specific outcomes can be guaranteed.
These terms may be updated as new services are introduced. Material changes will be communicated clearly.
My aim is always fairness, transparency, and mutual respect.
10. Cookies and Tracking
This website does not use tracking, analytics, marketing, or advertising cookies.
Wellbeing Mastery Academy does not place cookies on your device during normal browsing. No behavioural tracking, profiling, or third-party analytics tools are used on this website.
Payment processing is handled securely by Stripe via Easy Digital Downloads. Stripe may use strictly necessary technical cookies or similar technologies only during the payment process to ensure secure transactions, fraud prevention, and compliance with financial regulations.
These cookies are required for the functioning of the payment system and are not used for tracking, marketing, or analytics. They are only activated when you actively engage with the checkout process.
Because no non-essential cookies are used, a cookie consent banner is not required on this website.